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  1. Service Charter



Service Delivery Charter

The Salaries and Remuneration Commission (SRC) is committed to providing quality services that meet stakeholders’ needs with integrity, objectivity, confidentiality, and competence.

OUR VISION

A productive public service that is fairly remunerated.

OUR MISSION

To set, review, and advise on equitable, competitive, and fiscally sustainable remuneration and benefits in the public sector through research and analysis.

OUR CORE VALUES

Fairness
We endeavour to be honest, fair, and objective in all the Commission’s activities and decision-making.
Accountability
We shall be accountable for our decisions or actions.
Collaboration
We believe in the power of working together with stakeholders to build and support partnerships across sectors.
Integrity
We value high standards of ethical behaviour and uphold honesty and strong moral principles.
Innovation
We foster continuous learning and creative solutions for efficiency and effectiveness in service delivery.
Transparency
We promote openness and transparency in our work in accordance with the law.

OUR MANDATE & ROLE

Mandate:

  1. Set and regularly review the remuneration and benefits of all State officers.
  2. Advise national and county governments on the remuneration and benefits of all other public officers.

Roles (Section 11, SRC Act, 2011):

  1. Inquire into and advise on salaries and remuneration paid out of public funds.
  2. Keep under review all matters relating to public officers’ salaries and remuneration.
  3. Advise national and county governments on harmonization, equity, and fairness to attract and retain skills.
  4. Conduct comparative surveys on labour markets and remuneration trends.
  5. Determine cycles of salary reviews for parliamentary funding allocations.
  6. Make recommendations on salaries/remuneration for specific State or public officers.
  7. Make recommendations on pension reviews payable to holders of public offices.

OUR STAKEHOLDERS

National & County Government Public & Private Sector
County Governments (Governors, Committees, Speakers, Assemblies, Service Boards) Civil Society, NGOs, CBOs, Faith-Based Organisations
Parliament and Senate Employer organisations
Judiciary Private sector
Constitutional Commissions and Independent Offices Professional bodies
Disciplined and Uniformed Services Pension schemes
Universities, Research & Tertiary Institutions Opinion leaders
State Corporations Development partners
Trade Unions Diplomatic Community
Media United Nations Agencies

OUR COMMITMENT TO SERVICE DELIVERY

Note: All services provided by the Salaries and Remuneration Commission are free of charge.
No. Service SRC’s Obligation Stakeholder’s Obligation Timeline
1 Setting remuneration and benefits of State officers Set and publish remuneration and benefit structure Provide required information during job evaluation and salary surveys Every 4 years
Issue advice on remuneration and benefits of a specific State officer Request Commission’s advice on State officer’s remuneration and benefits Within 30 calendar days
2 Advise on remuneration for Public officers Issue advisory communication on reviewed remuneration and benefits Provide required information during job evaluation and salary surveys Every 4 years
Analyse requests for reviews and provide advice Submit request for advice on remuneration Within 30 working days
3 Conduct job evaluation for public sector Issue job grading structure for public sector institutions Provide required information Every 4 years
Review of job evaluation results Evaluate request for review of results as per guidelines Submit request for review as per guidelines Within 51 working days
4 Advice on Collective Bargaining Negotiations (CBN) Review CBN requests from institutions and provide advice Submit request for advice as per guidelines Within 30 calendar days
Issue clearance letter for Collective Bargaining Agreement (CBA) registration Conclude CBN within advised parameters Within 5 working days
5 Communication of existing decisions Deliberate on requests for advice from institutions Submit request and required information Within 7 working days
6 Provision of information about SRC Avail requested information Request for information Within 24 hours
Upload Circulars and updates on website and social media Visit SRC website and social media channels Within 24 hours
7 Provision of media information Respond to specific media queries Submit request via website, social media, email or phone Within 24 hours
Share press releases / hold briefings N/A As needed
8 Publishing tenders and quotations Prepare and publish procurement documents Check tenders on website/media and respond on time Within 2 working days
9 Payment for goods, services or works Verify goods/services meet specifications Deliver goods/services as ordered Within 60 calendar days
10 Input on legislative proposals Review legislative proposals and provide input Provide details on legislative proposals As per request
11 Capacity building and sensitisation Undertake capacity building on SRC advisories Attend sensitisation meetings As per request
12 Statutory information to agencies Submit required statutory information Receive and process submitted information As stipulated
13 Stakeholder engagement & awareness Respond to stakeholder feedback Send feedback via website, email, phone or office visit As needed

HAVE YOUR SAY

When contacting us regarding compliments, suggestions, comments, or complaints, please state your concerns clearly and include your full name, address, and phone number. We will respond within 2 working days.

WHERE WE ARE FOUND

Salaries and Remuneration Commission
Williamson House, 6th Floor, 4th Ngong Avenue
P.O. Box 43126, GPO-00100, Nairobi, Kenya

Tel: +254 (20) 2710065/81
Email: info@src.go.ke
Website: www.src.go.ke

WORKING HOURS & SOCIALS

Monday to Friday:
8:00 AM – 1:00 PM
2:00 PM – 5:00 PM
(Closed on Weekends and Public Holidays)

Social Media Handles:

Mkataba wa Utoaji Huduma

Tume ya Mishahara na Marupurupu (SRC) imejitolea kutoa huduma bora zinazotimiza mahitaji ya wadau kwa uadilifu, uaminifu, ustadi na bila mapendeleo.

MAONO

Kukuza sekta ya watumishi wa umma wanaopokea malipo ya sawa.

WITO

Kuweka kiwango, kutathmini upya na kushauri kuhusu mishahara na marupurupu yenye usawa, yanayoridhisha na nafuu kwa sekta ya umma kupitia utafiti na uchanganuzi.

MAADILI YETU

Haki
Tunajizatiti kuwa waaminifu na wenye kutenda haki bila mapendeleo katika shughuli na maamuzi yote ya Tume.
Uwajibikaji
Tutawajibikia maamuzi na matendo yetu.
Ushirikiano
Tunaamini katika kufanya kazi pamoja na wadau. Tutakuza na kuhimiza ushirikiano ili kutimiza malengo.
Uadilifu
Tunathamini maadili ya kiwango cha juu na kudumisha uaminifu katika shughuli zote.
Ubunifu
Tumejitolea kukuza mazingira yanayotoa fursa ya kujiimarisha na kubuni mbinu bora za utoaji huduma.
Uwazi
Tunajizatiti kukuza uwazi katika kazi zetu kulingana na kanuni za kisheria.

WAJIBU NA JUKUMU LETU

Wajibikaji:

  1. Kuweka kiwango na kutathmini upya mara kwa mara malipo ya Maafisa wote wa Serikali; na
  2. Kushauri serikali ya kitaifa na za kaunti kuhusu malipo yanayowafaa watumishi wengine wote wa umma.

Majukumu (Ibara 11, Sheria ya SRC, 2011):

  1. Kuchambua na kushauri kuhusu kiwango cha mishahara na marupurupu kutoka mfuko wa umma.
  2. Kutathmini mara kwa mara masuala yanayohusu mishahara na marupurupu ya maafisa wa umma.
  3. Kushauri serikali kuhusu malipo yaliyo laini, sawa na kuridhisha ili kuvutia na kudumisha wafanyakazi.
  4. Kuandaa tafiti mbalimbali kuhusu sekta ya leba na mitindo ya ulipaji mishahara.
  5. Kubaini nyakati za kuongeza mishahara ili Bunge liweze kutenga fedha.
  6. Kutoa mapendekezo kuhusu mshahara wa afisa mahususi wa Serikali au umma.
  7. Kutoa mapendekezo kuhusu nyongeza ya malipo ya uzeeni.

WADAU WETU

Serikali ya Kitaifa na Kaunti Umma na Sekta ya Kibinafsi
Serikali za Kaunti (Magavana, Kamati, Maspika, Mabunge ya Kaunti, Bodi za Kuajiri) Mashirika ya Kiraia, NGOs, CBOs, Mashirika ya Kidini
Bunge na Seneti Waajiri
Idara ya Mahakama Sekta ya kibinafsi
Tume za Kikatiba na Ofisi Huru Vyama vya wataalamu
Vikosi vya ulinzi na usalama Hazina za uzeeni
Vyuo vikuu, elimu ya juu na utafiti Viongozi wenye ushawishi
Mashirika ya Serikali Wafadhili
Vyama vya wafanyakazi Mabalozi na wanadiplomasia
Vyombo vya habari Mashirika ya Umoja wa Mataifa (UN)

AHADI YETU KATIKA UTOAJI HUDUMA

Fahamu: Huduma zetu zote zinatolewa bila malipo.
Na. Huduma Wajibu wa SRC Jukumu la Mshikadau Muda
1 Kuweka kiwango cha mishahara ya Maafisa wa Serikali Kuandaa mpangilio wa viwango vya mishahara na marupurupu Kutoa habari zinazohitajika wakati wa utafiti Kila miaka minne
Kupendekeza kiwango cha malipo ya Afisa mahususi Kuomba ushauri wa Tume kuhusu kiwango cha mishahara Katika siku 30 za kalenda
2 Kupendekeza kiwango cha malipo ya Maafisa wa Umma Kutoa tangazo kuhusu nyongeza ya mishahara na marupurupu Kutoa habari zinazohitajika wakati wa utafiti Kila miaka minne
Kuchambua maombi ya nyongeza ya malipo na kutoa ushauri Kuwasilisha barua ya kuomba ushauri wa Tume Katika siku 30 za kazi
3 Kufanya tathmini ya kazi za sekta ya umma Kuandaa mpangilio wa madaraja ya mishahara Toa habari zinazohitajika Kila miaka minne
Kuchambua matokeo ya tathmini ya kazi Kutathmini maombi ya kuchambua ripoti za tathmini za kazi Wasilisha barua ya kutaka tathmini kuambatana na kanuni Katika siku 51 za kazi
4 Kutoa ushauri kuhusu Makubaliano ya Mishahara (CBN) Kuchambua maombi ya kutathmini CBNs na kutoa ushauri Wasilisha barua ya kuomba ushauri kuambatana na kanuni Katika siku 30 za kalenda
Kutoa barua ya kuidhinisha utambuzi na usajili wa CBA Kamilisha CBN kuambatana na mwongozo ulioshauriwa Katika siku 5 za kazi
5 Kuwasilisha maamuzi ya sasa ya Tume Kutathmini maombi ya taasisi zinazosaka ushauri Kuomba ushauri wa Tume na kutoa habari zinazohitajika Katika siku 7 za kazi
6 Kutoa habari kuhusu Tume Wasilisha habari zilizoombwa Wasilisha ombi la habari Katika saa 24
Pakia Barua na notisi zingine kwenye tovuti na mitandao Tembelea tovuti ya SRC na mitandao yake ya kijamii Katika saa 24
7 Kutoa habari kwa vyombo vya habari Jibu maombi mahususi ya vyombo vya habari na maswali Tuma maombi kupitia tovuti, mitandao, barua pepe ama simu Katika saa 24
Shiriki taarifa kwa vyombo vya habari / mikutano N/A Kulingana na hitaji
8 Kuchapisha tenda na stakabadhi za ununuzi Andaa na chapisha zabuni na stakabadhi za ununuzi Angalia zabuni kwenye tovuti na kujibu kwa wakati Katika siku 2 za kazi
9 Kulipia bidhaa, huduma ama kazi Hakikisha bidhaa/huduma zinatimiza matakwa ya Tume Wasilisha bidhaa/huduma kuambatana na oda Katika siku 60 za kalenda
10 Kuchangia mapendekezo ya kisheria Kuhakiki mapendekezo ya kisheria na kutoa michango Kutoa maelezo kuhusu mapendekezo ya kisheria Kulingana na ombi
11 Kukuza hamasisho kuhusu mapendekezo Kufanya hamasisho na mafunzo Kuhudhuria mikutano ya hamasisho Kulingana na ombi
12 Kutoa habari za kisheria kwa serikali Wasilisha habari zinazohitajika Kupokea na kutayarisha habari zilizowasilishwa Kama ilivyoelezwa
13 Kuendesha hamasisho na kukuza ufahamu Kujibu kwa wakati maoni ya wadau Kutoa maoni kupitia tovuti, barua pepe, au simu Kulingana na hitaji

TOA MAONI YAKO

Unapowasilisha pongezi, mapendekezo, maoni ama malalamishi, tafadhali eleza hoja zako vizuri kisha utupe jina lako kamili, anwani na nambari ya simu. Tutawasiliana nawe katika muda usiozidi siku mbili za kazi.

TUNAPATIKANA

Tume ya Mishahara na Marupurupu
Jumba la Williamson House, Orofa ya 6, Barabara ya 4th Ngong Avenue
S.L.P 43126, GPO-00100, Nairobi, Kenya

Simu: +254 (20) 2710065/81
Barua pepe: info@src.go.ke
Tovuti: www.src.go.ke

SAA ZA KAZI NA MITANDAO YA KIJAMII

Jumatatu hadi Ijumaa:
Saa 2:00 Asubuhi – Saa 7:00 Mchana
Saa 8:00 Mchana – Saa 11:00 Jioni
(Isipokuwa Wikendi na Sikukuu za Umma)

Mitandao ya Kijamii:



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