The purpose of this Service Delivery Charter is to define the service standards expected from the Salaries and Remuneration Commission. The Commission is committed to providing quality services that meet stakeholders’ needs, and further endeavours to attend to stakeholders with integrity, objectivity, confidentiality and competence.


A productive public service that is fairly remunerated


To set, review and advise on equitable, competitive and fiscally sustainable remuneration and benefits in the public sector through research and analysis.


The Commission commits to the following set of core values in service delivery:

  1. Fairness: We endeavour to be honest, fair and objective in all the Commission’s activities and decision-making.
  2. Accountability: We shall be accountable for our decisions or actions.
  3. Collaboration: We believe in the power of working together with stakeholders. We shall build, support and encourage collaboration across teams, organisations and sectors in order to achieve our mission.
  4. Integrity: We value high standards of ethical behaviour at all times. We shall uphold honesty and strong moral principles in all the Commission’s activities and decision-making.
  5. Innovation: We are committed to fostering an enabling environment that encourages continuous learning and relentless pursuit of creative solutions to achieve efficiency and effectiveness in service delivery.
  6. Transparency: We are committed to promoting transparency in our work. We shall be open in accordance with the law.


  1. Set and regularly review the remuneration and benefits of all State officers; and
  2. Advice the national and county governments on the remuneration and benefits of all other public officers.


Section 11, of the Salaries and Remuneration Commission Act, 2011, provides that the Commission shall perform the following roles:

  1. Inquire into and advise on the salaries and remuneration to be paid out of public funds.
  2. Keep under review all matters relating to the salaries and remuneration of public officers.
  3. Advise the national and county governments on the harmonization, equity and fairness of remuneration for the attraction and retention of requisite skills in the public sector.
  4. Conduct comparative surveys on the labour markets and trends in remuneration to determine the monetary worth of the jobs of public officers.
  5. Determine the cycle of salaries and remuneration review upon which parliament may allocate adequate funds for implementation.
  6. Make recommendations on matters relating to the salary and remuneration of a particular State or public officer.
  7. Make recommendations on the review of pensions payable to holders of public offices.


The Commission’s stakeholders are broadly categorised as follows:

National Government Public
County Governments (Governors, Council of Governors Committees, Speakers, County Executive Committees, County Assemblies, County Public Service Boards, and County Assembly Service Boards) Civil Societies Organisations, Non-Governmental Organisations, Community-Based Organisations, Faith-Based Organisations
Parliament and Senate Employer organisations
Judiciary Private sector
Constitution Commissions and Independent Offices Professional bodies
Disciplined and uniformed services Pension schemes
Universities, research and tertiary institutions Opinion leaders
State corporations Development partners
Trade unions Diplomatic community
Media United Nations agencies


The Commission is committed to the provision of services in a fair, transparent, accountable, timely, effective and efficient manner.

  Service SRC’s Obligation Stakeholder’s Obligation Timeline
1.        Setting remuneration and benefits of State officers Set and publish a remuneration and benefit structure Provide required information during job evaluation and salary surveys Every four years
Issue advice on remuneration and benefits of a specific State officer Request for Commission’s advice on State officer’s remuneration and benefits Within 30 calendar days
2.        Advise on remuneration for Public officers Issue advisory communication on reviewed remuneration and benefits of other public officers Provide required information during job evaluation and salary surveys Every four years
Analyse requests for reviews and provide advice Submit request for advice on remuneration to the Commission Within 30 working days
3.        Conduct job evaluation for public sector Issue job grading structure for public sector institutions Provide required information Every four years (as per regulations)
Review of job evaluation results Evaluate request for review of job evaluation results from institutions as per Commission’s guidelines Submit request for review in accordance with Commission’s guidelines Within 51 working days
4.        Issue advice on Collective Bargaining Negotiations (CBN) Review CBN requests from institutions and provide advice Submit request for advice on a CBN, in accordance with Commission’s CBN guidelines Within 30 calendar days
Issue a clearance letter to facilitate registration of Collective Bargaining Agreement (CBA) Conclude CBN within parameters advised by the Commission Within 5 working days from receipt of signed CBA.
5.        Communication of Commission’s existing decisions Deliberate on requests for advice from institutions Request for Commission’s advice and submit the required information Within 7 working days after Commission’s decision
6.        Provision of information about the Commission Avail requested information Request for information Within 24 hours
Upload Circulars and other Commission’s communication onto SRC’s website and social media platforms. Visit SRC’s website and social media platforms Within 24 hours
7.        Provision of information to the media Respond to specific media requests, queries and enquiries Request for information through the SRC’s website, social media platforms, email or phone Within 24 hours
Share press releases, press statements, hold press conferences/briefings As per the specific need
8.        Publishing tenders, quotation documents Prepare and publish the tenders, quotations documents Check tenders on SRC’s website, media, social media or quotations in emails, and respond on time Within 2 working days
9.        Payment for procured goods, services or works Ensure the goods, services and works are within the Commission’s specifications Deliver goods/services as per Commission’s order Within 60 calendar days after the delivery
10.    Providing input to legislative proposals touching on SRC’s mandate Reviewing legislative proposals and providing input thereon Providing information on the legislative proposals As per the request
11.    Undertaking capacity building and sensitisation on SRC’s advisories Capacity building and sensitisation undertaken Attendance to the sensitisation meetings As per the request
12.   Provision of required statutory information to government agencies Submit the required information. Receive and process the submitted information As stipulated
13.   Stakeholders’ sensitisation, advocacy and awareness Timely response to feedback from stakeholders Send feedback through the SRC’s website, social media platforms, email, phone or physically visiting the office As per the specific need

Note: All our services are free of charge.


The Commission aims to provide quality services to all stakeholders. The Commission is open to receiving complaints, suggestions and comments to improve its service delivery. Any compliment or any service rendered that does not conform to the above standards, or any officer that does not live up to the commitment to courtesy and excellence in service delivery, should be communicated.

When you contact us due to a compliments, suggestions, comments or complaints, please explain your concerns clearly, indicate your full name, address and telephone number, and we shall respond to you within two working days.

Send your queries in-person, by phone, through our website, letter or email to:

Commission Secretary/Chief Executive Officer

Salaries and Remuneration Commission

Tel: +254 (20) 2710065/81

Email: info@src.go.ke


This Service Delivery Charter shall be reviewed annually or as need arises.

Williamson House, 6th Floor, 4th Ngong Avenue

P.O. Box 43126, GPO-00100, Nairobi, Kenya

Tel: +254 (20) 2710065/81

Email: info@src.go.ke

Website: www.src.go.ke


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Excluding Public Holidays and Weekends