PURPOSE OF THE SERVICE CHARTER
The purpose of this Service Delivery Charter is to define the service standards expected from the Salaries and Remuneration Commission. The Commission is committed to providing quality services that meet stakeholders’ needs, and further endeavours to attend to stakeholders with integrity, objectivity, confidentiality and competence.
OUR VISION
A productive public service that is fairly remunerated
OUR MISSION
To set, review and advise on equitable, competitive and fiscally sustainable remuneration and benefits in the public sector through research and analysis.
OUR CORE VALUES
The Commission commits to the following set of core values in service delivery:
- Fairness: We endeavour to be honest, fair and objective in all the Commission’s activities and decision-making.
- Accountability: We shall be accountable for our decisions or actions.
- Collaboration: We believe in the power of working together with stakeholders. We shall build, support and encourage collaboration across teams, organisations and sectors in order to achieve our mission.
- Integrity: We value high standards of ethical behaviour at all times. We shall uphold honesty and strong moral principles in all the Commission’s activities and decision-making.
- Innovation: We are committed to fostering an enabling environment that encourages continuous learning and relentless pursuit of creative solutions to achieve efficiency and effectiveness in service delivery.
- Transparency: We are committed to promoting transparency in our work. We shall be open in accordance with the law.
OUR MANDATE
- Set and regularly review the remuneration and benefits of all State officers; and
- Advice the national and county governments on the remuneration and benefits of all other public officers.
OUR ROLE
Section 11, of the Salaries and Remuneration Commission Act, 2011, provides that the Commission shall perform the following roles:
- Inquire into and advise on the salaries and remuneration to be paid out of public funds.
- Keep under review all matters relating to the salaries and remuneration of public officers.
- Advise the national and county governments on the harmonization, equity and fairness of remuneration for the attraction and retention of requisite skills in the public sector.
- Conduct comparative surveys on the labour markets and trends in remuneration to determine the monetary worth of the jobs of public officers.
- Determine the cycle of salaries and remuneration review upon which parliament may allocate adequate funds for implementation.
- Make recommendations on matters relating to the salary and remuneration of a particular State or public officer.
- Make recommendations on the review of pensions payable to holders of public offices.
OUR STAKEHOLDERS
The Commission’s stakeholders are broadly categorised as follows:
| National Government | Public |
| County Governments (Governors, Council of Governors Committees, Speakers, County Executive Committees, County Assemblies, County Public Service Boards, and County Assembly Service Boards) | Civil Societies Organisations, Non-Governmental Organisations, Community-Based Organisations, Faith-Based Organisations |
| Parliament and Senate | Employer organisations |
| Judiciary | Private sector |
| Constitution Commissions and Independent Offices | Professional bodies |
| Disciplined and uniformed services | Pension schemes |
| Universities, research and tertiary institutions | Opinion leaders |
| State corporations | Development partners |
| Trade unions | Diplomatic community |
| Media | United Nations agencies |
OUR COMMITMENT TO SERVICE DELIVERY
The Commission is committed to the provision of services in a fair, transparent, accountable, timely, effective and efficient manner.
| Service | SRC’s Obligation | Stakeholder’s Obligation | Timeline | |
| 1. | Setting remuneration and benefits of State officers | Set and publish a remuneration and benefit structure | Provide required information during job evaluation and salary surveys | Every four years |
| Issue advice on remuneration and benefits of a specific State officer | Request for Commission’s advice on State officer’s remuneration and benefits | Within 30 calendar days | ||
| 2. | Advise on remuneration for Public officers | Issue advisory communication on reviewed remuneration and benefits of other public officers | Provide required information during job evaluation and salary surveys | Every four years |
| Analyse requests for reviews and provide advice | Submit request for advice on remuneration to the Commission | Within 30 working days | ||
| 3. | Conduct job evaluation for public sector | Issue job grading structure for public sector institutions | Provide required information | Every four years (as per regulations) |
| Review of job evaluation results | Evaluate request for review of job evaluation results from institutions as per Commission’s guidelines | Submit request for review in accordance with Commission’s guidelines | Within 51 working days | |
| 4. | Issue advice on Collective Bargaining Negotiations (CBN) | Review CBN requests from institutions and provide advice | Submit request for advice on a CBN, in accordance with Commission’s CBN guidelines | Within 30 calendar days |
| Issue a clearance letter to facilitate registration of Collective Bargaining Agreement (CBA) | Conclude CBN within parameters advised by the Commission | Within 5 working days from receipt of signed CBA. | ||
| 5. | Communication of Commission’s existing decisions | Deliberate on requests for advice from institutions | Request for Commission’s advice and submit the required information | Within 7 working days after Commission’s decision |
| 6. | Provision of information about the Commission | Avail requested information | Request for information | Within 24 hours |
| Upload Circulars and other Commission’s communication onto SRC’s website and social media platforms. | Visit SRC’s website and social media platforms | Within 24 hours | ||
| 7. | Provision of information to the media | Respond to specific media requests, queries and enquiries | Request for information through the SRC’s website, social media platforms, email or phone | Within 24 hours |
| Share press releases, press statements, hold press conferences/briefings | As per the specific need | |||
| 8. | Publishing tenders, quotation documents | Prepare and publish the tenders, quotations documents | Check tenders on SRC’s website, media, social media or quotations in emails, and respond on time | Within 2 working days |
| 9. | Payment for procured goods, services or works | Ensure the goods, services and works are within the Commission’s specifications | Deliver goods/services as per Commission’s order | Within 60 calendar days after the delivery |
| 10. | Providing input to legislative proposals touching on SRC’s mandate | Reviewing legislative proposals and providing input thereon | Providing information on the legislative proposals | As per the request |
| 11. | Undertaking capacity building and sensitisation on SRC’s advisories | Capacity building and sensitisation undertaken | Attendance to the sensitisation meetings | As per the request |
| 12. | Provision of required statutory information to government agencies | Submit the required information. | Receive and process the submitted information | As stipulated |
| 13. | Stakeholders’ sensitisation, advocacy and awareness | Timely response to feedback from stakeholders | Send feedback through the SRC’s website, social media platforms, email, phone or physically visiting the office | As per the specific need |
Note: All our services are free of charge.
HAVE YOUR SAY
The Commission aims to provide quality services to all stakeholders. The Commission is open to receiving complaints, suggestions and comments to improve its service delivery. Any compliment or any service rendered that does not conform to the above standards, or any officer that does not live up to the commitment to courtesy and excellence in service delivery, should be communicated.
When you contact us due to a compliments, suggestions, comments or complaints, please explain your concerns clearly, indicate your full name, address and telephone number, and we shall respond to you within two working days.
Send your queries in-person, by phone, through our website, letter or email to:
Commission Secretary/Chief Executive Officer
Salaries and Remuneration Commission
Tel: +254 (20) 2710065/81
Email: info@src.go.ke
REVIEW OF THE CHARTER
This Service Delivery Charter shall be reviewed annually or as need arises.
| WHERE WE ARE FOUND | WORKING HOURS |
| Williamson House, 6th Floor, 4th Ngong Avenue
P.O. Box 43126, GPO-00100, Nairobi, Kenya Tel: +254 (20) 2710065/81 Email: info@src.go.ke Website: www.src.go.ke
SRC Social Media Platforms: Twitter: @srckenya Instagram: @srckenya Flickr: srckenya Facebook: Salaries and Remuneration Commission LinkedIn: Salaries and Remuneration Commission YouTube: Salaries and Remuneration Commission |
Monday to Friday
8:00am to 1:00pm 2:00pm to 5:00pm Excluding Public Holidays and Weekends |