PURPOSE OF THE SERVICE CHARTER

The purpose of this Service Delivery Charter is to define the service standards expected from the Salaries and Remuneration Commission (SRC). SRC is committed to providing quality services that meet stakeholders’ needs, and further endeavours to attend to stakeholders with integrity, objectivity, confidentiality and competence.

OUR VISION

A productive public service that is fairly remunerated

OUR MISSION

To set, review and advise on equitable, competitive and fiscally sustainable remuneration and benefits in the public sector through research and analysis.

OUR CORE VALUES

The Commission commits to the following set of core values in service delivery:

1. Fairness: We endeavour to be honest, fair and objective in all the Commission’s activities and decision-making.
2. Accountability: We shall be accountable for our decisions or actions.
3. Collaboration: We believe in the power of working together with stakeholders. We shall build, support and encourage collaboration across teams, organisations and sectors in order to achieve our mission.
4. Integrity: We value high standards of ethical behaviour at all times. We shall uphold honesty and strong moral principles in all the Commission’s activities and decision-making.
5. Innovation: We are committed to fostering an enabling environment that encourages continuous learning and relentless pursuit of creative solutions to achieve efficiency and effectiveness in service delivery.
6. Transparency: We are committed to promoting transparency in our work. We shall be open in accordance with the law.

OUR MANDATE

1. Set and regularly review the remuneration and benefits of all State officers; and
2. Advice the national and county governments on the remuneration and benefits of all other public officers.

OUR ROLE

Section 11, of the Salaries and Remuneration Commission Act, 2011, provides that the Commission shall perform the following roles:

1. Inquire into and advise on the salaries and remuneration to be paid out of public funds.
2. Keep under review all matters relating to the salaries and remuneration of public officers.
3. Advise the national and county governments on the harmonization, equity and fairness of remuneration for the attraction and retention of requisite skills in the public sector.
4. Conduct comparative surveys on the labour markets and trends in remuneration to determine the monetary worth of the jobs of public officers.
5. Determine the cycle of salaries and remuneration review upon which parliament may allocate adequate funds for implementation.
6. Make recommendations on matters relating to the salary and remuneration of a particular State or public officer.
7. Make recommendations on the review of pensions payable to holders of public offices.

OUR STAKEHOLDERS

The Commission’s stakeholders are broadly categorised as follows:

National Government	Public
County Governments (Governors, Council of Governors Committees, Speakers, County Executive Committees, County Assemblies, County Public Service Boards, and County Assembly Service Boards)	Civil Societies Organisations, Non-Governmental Organisations, Community-Based Organisations, Faith-Based Organisations
Parliament and Senate	Employer organisations
Judiciary	Private sector
Constitution Commissions and Independent Offices	Professional bodies
Disciplined and uniformed services	Pension schemes
Universities, research and tertiary institutions	Opinion leaders
State corporations	Development partners
Trade unions	Diplomatic community
Media	United Nations agencies

OUR COMMITMENT TO SERVICE DELIVERY

The Commission is committed to the provision of services in a fair, transparent, accountable, timely, effective and efficient manner.

	Service	SRC’s Obligation	Stakeholder’s Obligation	Timeline
1.	Setting remuneration and benefits of State officers	Set and publish a remuneration and benefit structure	Provide required information during job evaluation and salary surveys	Every four years
		Issue advice on remuneration and benefits of a specific State officer	Request for Commission’s advice on State officer’s remuneration and benefits	Within 30 calendar days
2.	Advise on remuneration for Public officers	Issue advisory communication on reviewed remuneration and benefits of other public officers	Provide required information during job evaluation and salary surveys	Every four years
		Analyse requests for reviews and provide advice	Submit request for advice on remuneration to the Commission	Within 30 working days
3.	Conduct job evaluation for public sector	Issue job grading structure for public sector institutions	Provide required information	Every four years (as per regulations)
	Review of job evaluation results	Evaluate request for review of job evaluation results from institutions as per Commission’s guidelines	Submit request for review in accordance with Commission’s guidelines	Within 51 working days
4.	Issue advice on Collective Bargaining Negotiations (CBN)	Review CBN requests from institutions and provide advice	Submit request for advice on a CBN, in accordance with Commission’s CBN guidelines	Within 30 calendar days
		Issue a clearance letter to facilitate registration of Collective Bargaining Agreement (CBA)	Conclude CBN within parameters advised by the Commission	Within 5 working days from receipt of signed CBA.
5.	Communication of Commission’s existing decisions	Deliberate on requests for advice from institutions	Request for Commission’s advice and submit the required information	Within 7 working days after Commission’s decision
6.	Provision of information about the Commission	Avail requested information	Request for information	Within 24 hours
		Upload Circulars and other Commission’s communication onto SRC’s website and social media platforms.	Visit SRC’s website and social media platforms	Within 24 hours
7.	Provision of information to the media	Respond to specific media requests, queries and enquiries	Request for information through the SRC’s website, social media platforms, email or phone	Within 24 hours
		Share press releases, press statements, hold press conferences/briefings		As per the specific need
8.	Publishing tenders, quotation documents	Prepare and publish the tenders, quotations documents	Check tenders on SRC’s website, media, social media or quotations in emails, and respond on time	Within 2 working days
9.	Payment for procured goods, services or works	Ensure the goods, services and works are within the Commission’s specifications	Deliver goods/services as per Commission’s order	Within 60 calendar days after the delivery
10.	Providing input to legislative proposals touching on SRC’s mandate	Reviewing legislative proposals and providing input thereon	Providing information on the legislative proposals	As per the request
11.	Undertaking capacity building and sensitisation on SRC’s advisories	Capacity building and sensitisation undertaken	Attendance to the sensitisation meetings	As per the request
12.	Provision of required statutory information to government agencies	Submit the required information.	Receive and process the submitted information	As stipulated
13.	Stakeholders’ sensitisation, advocacy and awareness	Timely response to feedback from stakeholders	Send feedback through the SRC’s website, social media platforms, email, phone or physically visiting the office	As per the specific need

Note: All our services are free of charge.

HAVE YOUR SAY

The Commission aims to provide quality services to all stakeholders. The Commission is open to receiving complaints, suggestions and comments to improve its service delivery. Any compliment or any service rendered that does not conform to the above standards, or any officer that does not live up to the commitment to courtesy and excellence in service delivery, should be communicated.

When you contact us due to a compliments, suggestions, comments or complaints, please explain your concerns clearly, indicate your full name, address and telephone number, and we shall respond to you within two working days.

Send your queries in-person, by phone, through our website, letter or email to:

Commission Secretary/Chief Executive Officer

Salaries and Remuneration Commission

Tel: +254 (20) 2710065/81

Email: info@src.go.ke

REVIEW OF THE CHARTER

This Service Delivery Charter shall be reviewed annually or as need arises.

WHERE WE ARE FOUND	WORKING HOURS
Williamson House, 6th Floor, 4th Ngong Avenue P.O. Box 43126, GPO-00100, Nairobi, Kenya Tel: +254 (20) 2710065/81 Email: info@src.go.ke Website: www.src.go.ke   SRC Social Media Platforms: Twitter: @srckenya Instagram: @srckenya Flickr: srckenya Facebook: Salaries and Remuneration Commission LinkedIn: Salaries and Remuneration Commission YouTube: Salaries and Remuneration Commission	Monday to Friday 8:00am to 1:00pm 2:00pm to 5:00pm Excluding Public Holidays and Weekends

 

 

MKATABA WA UTOAJI HUDUMA
Tume ya Mishahara na Marupurupu

LENGO LA MKATABA
Lengo la Mkataba wa Utoaji Huduma ni kueleza kanuni za utendakazi wa Tume ya Mishahara na
Marupurupu. Tume imejitolea kutoa huduma bora zinazotimiza mahitaji ya wadau. Isitoshe, inafanya
kila jitihada kuwahudumia wadau kwa uadilifu, uaminifu, ustadi na bila mapendeleo.

MAONO
Kukuza sekta ya watumishi wa umma wanaopokea malipo ya sawa.

WITO
Kuweka kiwango, kutathmini upya na kushauri kuhusu mishahara na marupurupu yenye usawa,
yanayoridhisha na nafuu kwa sekta ya umma kupitia utafiti na uchanganuzi.

MAADILI YETU
Tume imejitolea kutekeleza maadili yafuatayo katika utoaji huduma zake:
a) Haki: Tunajizatiti kuwa waaminifu na wenye kutenda haki bila mapendeleo katika shughuli na
maamuzi yote ya Tume.
b) Uwajibikaji: Tutawajibikia maamuzi na matendo yetu.
c) Ushirikiano: Tunaamini katika kufanya kazi pamoja na wadau. Tutakuza, tutaunga mkono na
kuhimiza ushirikiano wa makundi, mashirika na sekta ili kutimiza malengo yetu.
d) Uadilifu: Tunathamini sana maadili ya kiwango cha juu wakati wote. Tutajifanya kila jitihada
kudumisha uaminifu na maadili thabiti katika shughuli na maamuzi yote ya Tume.
e) Ubunifu: Tumejitolea kukuza mazingira yanayotoa fursa ya kujiimarisha kimafunzo kila wakati
na kubuni mbinu zitakazoimarisha utoaji huduma bora na mwafaka.
f) Uwazi: Tunajizatiti kukuza uwazi katika kazi zetu. Tutakuwa radhi kupigwa darubini kuambatana
na kanuni za kisheria.

WAJIBU WETU
a) Kuweka kiwango na kutathmini upya mara kwa mara malipo ya Maafisa wote wa Serikali; na
b) Kushauri serikali ya kitaifa na za kaunti kuhusu malipo yanayowafaa watumishi wengine wote wa
umma.

JUKUMU LETU
Ibara 11 ya Sheria ya Tume ya Mishahara na Marupurupu, 2011, inaeleza kwamba Tume itatekeleza
majukumu yafuatayo:
a) Kuchambua na kushauri kuhusu kiwango cha mishahara na marupurupu kinachofaa kulipwa kutoka mfuko wa umma.
b) Kutathmini mara kwa mara masuala yanayohusu mishahara na marupurupu ya maafisa wa umma.
c) Kushauri serikali ya kitaifa na za kaunti jinsi ya kuwa na malipo yaliyo laini, sawa na kuridhisha ili
kuvutia na kudumisha wafanyakazi wa umma walio na ujuzi.
d) Kuandaa tafiti mbalimbali kuhusu sekta ya leba na mitindo ya ulipaji mishahara ili kubaini kiwango
cha malipo kinachostahili maafisa wa umma.
e) Kubaini nyakati za kuongeza mishahara na marupurupu ili Bunge liweze kutenga fedha za kutosha kutekeleza nyongeza hizo.
f) Kutoa mapendekezo kuhusu mshahara na marupurupu ya afisa mahususi wa Serikali au umma.
g) Kutoa mapendekezo kuhusu nyongeza ya malipo ya uzeeni kwa wanaohudumu katika ofisi za
umma.

WADAU WETU
Wadau mbalimbali wanaohusika na Tume ni kama wafuatavyo:

Serikali ya Kitaifa	Umma
Serikali za Kaunti (Magavana, Kamati za Baraza la Magavana, Maspika, Kamati za Wizara za Kaunti, Mabunge ya Kaunti, Bodi za Kaunti za Kuajiri Watumishi wa Umma, na Bodi za Kuajiri Wafanyakazi wa Bunge la Kaunti)	Mashirika ya Kiraia, Mashirika Yasiyo ya Serikali, Mashirika ya Kijamii, Mashirika ya Kidini
Bunge na Seneti	Waajiri
Idara ya Mahakama	Sekta ya kibinafsi
Tume za Kikatiba na Ofisi Huru	Vyama vya wataalamu
Vikosi vya ulinzi na usalama	Hazina za uzeeni
Taasisi za vyuo vikuu, elimu ya juu na utafiti	Viongozi wenye ushawishi
Mashirika ya Serikali	Wafadhili
Vyama vya wafanyakazi	Mabalozi na wanadiplomasia
Vyombo vya habari	Mashirika ya Umoja wa Mataifa (UN)

AHADI YETU

Tume imejitolea kuhakikisha inatoa huduma kwa njia ya haki, uwazi, uwajibikaji, kwa njia mwafaka, utendakazi bora na kwa wakati.

	Huduma	Wajibu wa SRC	Jukumu la Mshikadau	Muda
1.	Kuweka kiwango cha mishahara na marupurupu ya Maafisa wa Serikali	Kuandaa mpangilio wa viwango vya mishahara na marupurupu	Kutoa habari zinazohitajika wakati wa utafiti	Kila miaka minne
		Kupendekeza kiwango cha malipo ya Afisa mahususi wa Serikali	Kuomba ushauri wa Tume kuhusu kiwango cha mishahara na marupurupu ya Afisa wa Serikali	Katika siku 30 za kalenda
2.	Kupendekeza kiwango cha malipo ya Maafisa wa Umma	Kutoa tangazo kuhusu nyongeza ya mishahara na marupurupu ya maafisa wengine wa umma	Kutoa habari zinazohitajika wakati wa utafiti	Kila miaka minne
		Kuchambua maombi ya nyongeza ya malipo na kutoa ushauri	Kuwasilisha barua ya kuomba ushauri wa Tume kuhusu kiwango cha malipo	Katika siku 30 za kazi
3.	Kufanya tathmini ya kazi za sekta ya umma	Kuandaa mpangilio wa madaraja ya mishahara kwa taasisi za sekta ya umma	Toa habari zinazohitajika	Kila miaka minne (kuambatana na kanuni)
	Kuchambua matokeo ya tathmini ya kazi	Kutathmini maombi ya kuchambua ripoti za tathmini za kazi za taasisi mbalimbali, kuambatana na kanuni za Tume	Wasilisha barua ya kutaka tathmini kuambatana na kanuni za Tume	Katika siku 51 za kazi
4.	Kutoa ushauri kuhusu Makubaliano ya Mishahara (CBN)	Kuchambua maombi ya kutathmini CBNs za taasisi mbalimbali na kutoa ushauri	Wasilisha barua ya kuomba ushauri kuhusu CBN, kuambatana na kanuni za Tume kuhusu CBN	Katika siku 30 za kalenda
		Kutoa barua ya kuidhinisha utambuzi na usajili mahakamani wa Mkataba wa Makubaliano ya Malipo (CBA)	Kamilisha CBN kuambatana na mwongozo ulioshauriwa na Tume	Katika siku 5 za kazi tangu kupokea CBA iliyotiwa saini
5.	Kuwasilisha maamuzi ya sasa ya Tume	Kutathmini maombi ya taasisi mbalimbali zinazosaka ushauri	Kuomba ushauri wa Tume na kutoa habari zinazohitajika	Katika siku 7 za kazi baada ya uamuzi wa Tume
6.	Kutoa habari kuhusu Tume	Wasilisha habari zilizoombwa	Wasilisha ombi la habari	Katika saa 24
		Pakia Barua na notisi zingine za SRC kwenye tovuti ya Tume na kurasa za mitandao ya kijamii	Tembelea tovuti ya SRC na mitandao yake ya kijamii	Katika saa 24
7.	Kutoa habari kwa vyombo vya habari	Jibu maombi mahususi ya vyombo vya habari, hoja na maswali	Tuma maombi ya kupata habari kupitia tovuti ya SRC, mitandao yake ya kijamii, barua pepe ama simu	Katika saa 24
		Shiriki taarifa kwa vyombo vya habari, andaa mikutano/maelezo mafupi na waandishi wa habari		Kulingana na kila hitaji
8.	Kuchapisha tenda, stakabadhi za ununuzi	Andaa na chapisha zabuni, stakabadhi za ununuzi	Angalia zabuni kwenye votuvi ya SRC, vyombo vya habari, mitandao ya kijamii ama stakabadhi za ununuzi kwenye barua pepe, na kujibu kwa wakati	Katika siku 2 za kazi
9.	Kulipia bidhaa, huduma ama kazi	Hakikisha bidhaa, huduma na kazi zinatimiza matakwa ya Tume	Wasilisha bidhaa/huduma kuambatana na oda ya Tume	Katika siku 60 za kalenda baada ya kuwasilishwa
10.	Kuchangia mapendekezo ya kisheria yanayohusu majukumu ya SRC	Kuhakiki mapendekezo ya kisheria na kutoa michango	Kutoa maelezo kuhusu mapendekezo ya kisheria	Kulingana na ombi
11.	Kukuza hamasisho kuhusu mapendekezo ya SRC	Kufanya hamasisho	Kuhudhuria mikutano ya hamasisho	Kulingana na ombi
12.	Kutoa habari zinazohitajika kwa mashirika ya serikali	Wasilisha habari zinazohitajika	Kupokea na kutayarisha habari zilizowasilishwa	Kama ilivyoelezwa
13.	Kuendesha hamasisho na kukuza ufahamu na uungwaji mkono miongoni mwa wadau	Kujibu kwa wakati maoni ya wadau	Kutoa maoni kupitia tovuti ya SRC, mitandao ya kijamii, barua pepe, simu ama kufika moja kwa moja ofisini	Kulingana na hitaji

 

Fahamu: Huduma zetu zote zinatolewa bila malipo.

TOA MAONI YAKO

Tume inajizatiti kutoa huduma bora kwa washikadau wote. Tume iko wazi kupoikea malalamishi, mapendekezo na maoni jinsi ya kuimarisha huduma zake. Pongezi zozote na pia maoni kuhusu huduma zozote ambazo hazifikii viwango vya ubora viliyoelezwa hapo juu, ama afisa yeyote ambaye hazingatii uungwana na ustadi katika utendakazi wake, yanakaribishwa.

Unapowasilisha pongezi, mapendekezo, maoni ama malalamishi, tafadhali eleza hoja zako vizuri kisha utupe jina lako kamili, anwani na nambari ya simu, na tutawasiliana nawe katika muda usiozidi siku mbili za kazi.

 

Toa maoni yako moja kwa moja, kwa njia ya simu, kupitia tovuti yetu, barua ama barua pepe kwa:

 

Katibu wa Tume/Afisa Mkuu Mtendaji

Tume ya Mishahara na Marupurupu

Simu: +254 (20) 2710065/81

Barua pepe: info@src.go.ke

KUREKEBISHA MKATABA

Mkabata huu wa Utoaji Huduma utafanyiwa marekebisho kila mwaka ama inapohitajika

TUNAPATIKANA

SAA ZA KAZI

Jumba la Williamson House, Orofa ya 6, Barabara ya 4th Ngong Avenue S.L.P 43126, GPO-00100, Nairobi, Kenya Simu: +254 (20) 2710065/81 Barua pepe: info@src.go.ke Tovuti: www.src.go.ke   SRC pia tunapatikana katika mtandao ya kijamii: ·         Twitter: @srckenya ·         Instagram: @srckenya ·         Flickr: srckenya ·         Facebook: Salaries and Remuneration Commission ·         LinkedIn: Salaries and Remuneration Commission ·         YouTube: Salaries and Remuneration Commission

Jumatatu hadi Ijumaa Saa mbili asubuhi hadi saa saba mchana Saa nane mchana hadi saa kumi na moja jioni Isipokuwa Wikendi na Sikukuu za Umma