Panel Call: Build a merit-based, people-centred public service anchored on fair and transparent performance appraisals, continuous training and capacity development, regular citizen satisfaction surveys, and strong accountability mechanisms. These measures will help cultivate a high-performing workforce that is responsive to the needs and expectations of citizens.
The panel further called for performance to be rewarded through appropriate incentives and dedicated budgetary support. Participants emphasised the need to move beyond measuring compliance alone and instead focus on effectiveness, efficiency, service quality, and the value delivered to citizens. Such a shift will foster a culture of excellence, innovation, and results-driven public service delivery.
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